Sales Technical Support

Metacom Careers; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

Metacom Careers in Metro Manila seeks a capable Technical Support & Sales Support Specialist to assist customers with product features and usage. You will collaborate with sales teams, help prepare proposals, and deliver technical presentations to clients.

The role emphasizes documenting customer interactions for continuous improvement, conducting product trainings, and working closely with teams to ensure effective solutions and high customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field such as Business, Engineering, or Information Technology.
• 2 years of experience in a technical support or sales support role.
• Strong communication and interpersonal skills.
• Basic technical knowledge of company products.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide technical support and assistance to customers regarding product features and functionality.
• Collaborate with sales teams to understand customer needs and provide suitable solutions.
• Assist in the preparation and delivery of technical presentations and proposals.
• Conduct product training sessions for clients to ensure proper usage and benefits.
• Document customer interactions and feedback for continuous improvement.

Skills

Communication skills

Interpersonal skills

Customer-oriented mindset

Team collaboration

Education

Bachelor's degree in Business/Engineering/IT

Job description

Description

• Provide technical support and assistance to customers regarding product features and functionality.
• Collaborate with sales teams to understand customer needs and provide suitable solutions.
• Assist in the preparation and delivery of technical presentations and proposals.
• Conduct product training sessions for clients to ensure proper usage and benefits.
• Document customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field such as Business, Engineering, or Information Technology.
• Experience Level: 02 years of experience in a technical support or sales support role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic technical knowledge of company products.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Qualities and Traits: Ability to work collaboratively in a team environment.