IT Associate | Makati City

R2 Group of Exclusive Brands; Makati; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

R2 Group of Exclusive Brands is seeking a proactive IT Associate (Technical Support) to provide essential IT help across our salon branches, restaurants and Head Office. You will handle hardware, printers, POS systems, network equipment and basic software, ensuring smooth operations.

This role combines remote and onsite support with regular travel to branch sites and provincial locations. You will document tickets, perform preventive maintenance, educate users on IT best practices and manage IT

Qualifications

• TESDA/Vocational diploma in Computer required.
• Fresh graduates welcome; prior experience in a technical support role is a plus.
• Familiarity with IT ticketing systems and service desks.
• Strong knowledge of Windows, basic networking and common software.
• Excellent problem-solving, communication and customer service skills.
• Willing to travel regularly to branch locations.

Responsibilities

• Provide hardware and minor software IT support for multiple sites.
• Respond to and document IT support tickets.
• Install, configure, and maintain IT equipment and in-house management system.
• Troubleshoot network connectivity and provide basic network support.
• Perform preventative maintenance and manage IT inventory.
• Travel regularly for onsite support at branches.
• Educate users on IT best practices.

Skills

Customer service

Troubleshooting

Ticketing systems

Windows OS

Networking basics

Communication

Travel readiness

Education

TESDA/Vocational diploma in Computer

Job description

We're looking for a proactive and detail-oriented IT Associate (Technical Support) to provide crucial IT support across our salon branches, restaurants, and Head Office. You'll handle hardware and minor software issues, ensuring smooth operations for our business. This role involves both remote and onsite support, with required travel throughout NCR and other provinces.

Responsibilities

• Provide technical support for IT hardware (desktops, laptops, printers, POS systems, biometric devices, network equipment) and minor software issues.

• Respond to and complete IT support tickets efficiently, documenting all interactions.

• Install, configure, and maintain IT equipment and software, including specialized in house management system

• Troubleshoot network connectivity and provide basic network support.

• Conduct preventative maintenance and manage IT inventory.

• Travel regularly to salon branches, restaurants, and other provincial locations for onsite support.

• Educate users on IT best practices.

Qualifications

• TESDA/Vocational diploma in Computer.

• Fresh graduates are welcome to apply! Prior experience in a technical support role, especially in retail or a multi-site environment, is a plus.

• Familiarity with IT ticketing systems and service desk operations.

• Strong knowledge of Windows, basic networking, and common software.

• Excellent problem-solving, communication, and customer service skills.

• Ability to work independently and manage travel effectively.