Night-Shift Security Systems Coordinator (On-Site)

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 246,000 - 379,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Alabang seeks a Security Systems Support Coordinator (Arm/Disarm) to join the Security Systems Support Team. You will arm/disarm panels, update codes, manage client contacts, and assist customers with the portal, ensuring timely, professional responses to inquiries.

The role emphasizes attention to detail, reliable performance, and the ability to work independently as part of a team, with on-site duties and night shift obligations.

Qualifications

• Previous experience in security system management or a related field is preferred.
• Experience with customer support (BPO industry) or technical assistance (TSR) is beneficial.

Responsibilities

• Arming and disarming security panels as per client schedules and requests.
• Monitoring panel statuses and responding to alerts or issues.
• Accurately update security codes in the system as requested by clients.
• Maintain and update client contact lists and associated security codes.
• Provide walkthrough assistance to clients on using the security system portal.
• Respond to client inquiries and requests promptly and professionally.
• Assist clients in troubleshooting basic issues with their security systems.
• Maintain accurate records of all arming/disarming activities and account updates.
• Generate regular reports on tasks completed and any issues encountered.

Skills

Attention to detail

Communication skills

Teamwork

Basic computer skills

Familiarity with security systems

Job description

IBEX Global Solutions (Philippines) Inc. in Alabang seeks a Security Systems Support Coordinator (Arm/Disarm) to join the Security Systems Support Team. You will arm/disarm panels, update codes, manage client contacts, and assist customers with the portal, ensuring timely, professional responses to inquiries.

The role emphasizes attention to detail, reliable performance, and the ability to work independently as part of a team, with on-site duties and night shift obligations.