Technical Support Representatives (TSRs) | Non-Voice - Fresh Grads are Welcome

Metacom Careers; Metro Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Paid training

Performance incentives

13th Month Pay

Government-mandated benefits

Career development opportunities

Supportive team environment

Job summary

Metacom Careers is hiring a Technical Support Representative in Metro Manila for an onsite role. You will assist customers with technical and service-related concerns, troubleshoot devices, software, connectivity, and accounts, and provide step-by-step guidance. The position offers paid training, incentives, and 13th month pay.

No prior BPO experience is required; a high school to college graduate level and good English communication are sufficient. Government benefits apply.

Qualifications

• Must be a graduate of high school, senior high, or college.
• No BPO or technical support experience required.
• Excellent English communication skills.
• Basic computer knowledge.
• Willing to work onsite in Metro Manila.

Responsibilities

• Address technical and service-related concerns from customers.
• Troubleshoot device, software, connectivity, and account issues.
• Provide step-by-step troubleshooting guidance.
• Identify and document technical issues encountered.
• Handle basic account and service requests.

Skills

Good English communication

Basic computer knowledge

Education

High/HS/College grad

Job description

Technical Support Representative | Up to ₱27,000 Monthly

What's in It for You?

• Up to ₱27,000 monthly
• Paid training
• Performance incentives
• 13th Month Pay
• Government-mandated benefits
• Career development opportunities
• Supportive team environment

Qualifications

• High School, Senior High School, or College graduate
• No BPO or technical support experience required
• Good English communication skills
• Basic computer knowledge
• Willing to work Onsite

Your Role as a Technical Support Representative

You'll Help Customers With

• Technical and service-related concerns
• Device, software, connectivity, and account troubleshooting
• Step-by-step troubleshooting assistance
• Identifying and documenting technical issues
• Basic account and service requests