Chat Support Technical Account - Paid Training Provided

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training from Day 1

Continuous learning and upskilling

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for a Technical Support account in Quezon City. This onsite, full-time role welcomes fresh graduates and career shifters with no BPO experience. Training starts Day 1 and salary is up to ₱26,000 monthly basic.

Ideal candidates will have good English communication, basic computer skills, and a willingness to learn technical processes while working in shifting schedules.

Qualifications

• Fresh graduates are welcome to apply.
• No BPO experience required.
• Good English communication skills required.
• Basic computer skills required.
• Willing to learn technical processes and work onsite.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.

Skills

Good English communication skills

Basic computer skills

Willing to learn technical processes

Willing to work onsite and on shifting

Education

High School or Senior High School graduate

College level or graduate is an advantage

Job description

Customer Service Representative – Technical Support
Technical Support Account | Up to ₱26,000/month | Quezon City | Onsite
We are hiring Customer Service Representatives for a Technical Support Account in Quezon City. No BPO experience is required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
Job Details

• Position: Customer Service Representative
• Account: Technical Support
• Salary: Up to ₱26,000 monthly basic salary
• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Training: Paid training from Day 1 Qualifications
• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Basic computer skills
• Willing to learn technical processes
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

What You Get

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Customer service and technical support experience
• Career growth opportunities No BPO experience? No problem. Start your BPO career in Technical Support and build valuable customer service and troubleshooting skills.