Technical Support Representatives (TSRs) | Non-Voice - Fresh Grads are Welcome

Metacom Careers; Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Paid training

Performance incentives

13th Month Pay

Government-mandated benefits

Career development opportunities

Supportive team environment

Job summary

Metacom Careers is seeking a Technical Support Representative in Manila to assist customers with technical and service-related concerns. You will troubleshoot device, software, connectivity, and account issues, providing step-by-step guidance and documenting any technical problems.

The role requires good English communication skills and basic computer knowledge. An onsite work arrangement is required, with opportunities for growth and a supportive team environment.

Qualifications

• High School, Senior High School, or college graduate.
• No BPO or technical support experience required.
• Good English communication skills.
• Basic computer knowledge.

Responsibilities

• Help customers with technical and service-related concerns.
• Troubleshoot device, software, connectivity, and account issues.
• Provide step-by-step troubleshooting assistance.
• Identify and document technical issues.
• Handle basic account and service requests.

Skills

Good English communication skills

Basic computer knowledge

Education

High School / Senior High School / College graduate

Job description

Technical Support Representative | Up to ₱27,000 Monthly

What's in It for You?

• Up to ₱27,000 monthly
• Paid training
• Performance incentives
• 13th Month Pay
• Government-mandated benefits
• Career development opportunities
• Supportive team environment

Qualifications

• High School, Senior High School, or College graduate
• No BPO or technical support experience required
• Good English communication skills
• Basic computer knowledge
• Willing to work Onsite

Your Role as a Technical Support Representative

You’ll help customers with:

• Technical and service-related concerns
• Device, software, connectivity, and account troubleshooting
• Step-by-step troubleshooting assistance
• Identifying and documenting technical issues
• Basic account and service requests