Non-Voice Technical Account Associate | Chat & Email Support

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Job summary

Caldwell Communications is hiring for a Customer Service Representative in Quezon City for a Technical Support Account. No BPO experience is required, and fresh graduates are welcome. The role is onsite with paid training from Day 1 and opportunities for career growth.

Earn up to ₱26,000 monthly basic salary with incentives. Training and ongoing learning are provided to build customer service and technical troubleshooting skills.

Qualifications

• High school graduate; college level or graduate is an advantage.
• No BPO or call center experience required.
• Fresh graduates and first-time job seekers are welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to learn technical processes.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Skills

English communication

Basic computer skills

Willing to learn

Education

High School graduate

College level or graduate advantageous

Job description

Customer Service Representative – Technical Support

Technical Support Account | Up to ₱26,000/month | Quezon City | Onsite

We are hiring Customer Service Representatives for a Technical Support Account in Quezon City. No BPO experience is required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.

Job Details

• Position: Customer Service Representative
• Account: Technical Support
• Salary: Up to ₱26,000 monthly basic salary
• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Training: Paid training from Day 1

Qualifications

• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Basic computer skills
• Willing to learn technical processes
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

What You Get

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Customer service and technical support experience
• Career growth opportunities

No BPO experience No problem. Start your BPO career in Technical Support and build valuable customer service and troubleshooting skills.