Non-Voice Tech Support Specialist | Bridgetowne

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Bonuses

Upskilling

Career growth

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for a Technical Support account onsite. Fresh graduates and career shifters are welcome; no BPO experience required.

You will handle technical inquiries, perform basic troubleshooting, and document interactions with accuracy under day-to-day guidance. Paid training starts day one, with opportunities to grow in customer service and technical support.

Qualifications

• Good English communication skills.
• Basic computer skills.
• Willing to learn technical processes.
• Willing to work onsite and on shifting schedules.
• Fresh graduates and career shifters are welcome.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Skills

Customer service

Technical troubleshooting

English communication

Basic computer skills

Education

High School graduate

College level or graduate

Job description

Customer Service Representative – Technical Support
Technical Support Account | Up to ₱26,000/month | Quezon City | Onsite
We are hiring Customer Service Representatives for a Technical Support Account in Quezon City. No BPO experience is required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
Job Details

• Position: Customer Service Representative
• Account: Technical Support
• Salary: Up to ₱26,000 monthly basic salary
• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Training: Paid training from Day 1 Qualifications
• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Basic computer skills
• Willing to learn technical processes
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

What You Get

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Customer service and technical support experience
• Career growth opportunities No BPO experience? No problem. Start your BPO career in Technical Support and build valuable customer service and troubleshooting skills.