Non-Voice Technical Account Associate | Chat & Email Support

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Job summary

Caldwell Communications in Quezon City invites applications for a Customer Service Representative – Technical Support. This onsite role handles a Technical Support account, with a monthly salary up to ₱26,000 and paid training from Day 1.

No BPO experience is required; fresh graduates and career shifters are welcome. You will assist customers with technical concerns, provide basic troubleshooting, and document interactions while working on shifting schedules.

Qualifications

• High School or Senior High School graduate; college level is an advantage.
• No BPO or call center experience required; fresh graduates welcome.
• Good English communication skills and basic computer skills.
• Willing to learn technical processes and work onsite.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Skills

Good English communication

Basic computer skills

Willing to learn technical processes

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduate is an advantage

Job description

Customer Service Representative – Technical Support

Technical Support Account | Up to ₱26,000/month | Quezon City | Onsite

We are hiring Customer Service Representatives for a Technical Support Account in Quezon City. No BPO experience is required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.

Job Details

• Position: Customer Service Representative
• Account: Technical Support
• Salary: Up to ₱26,000 monthly basic salary
• Location: West Avenue, Quezon City
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Training: Paid training from Day 1

Qualifications

• High School or Senior High School graduate
• College level or graduate is an advantage
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Basic computer skills
• Willing to learn technical processes
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with technical concerns and inquiries
• Provide basic troubleshooting and clear solutions
• Guide customers through troubleshooting steps
• Handle account, product, and service concerns
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Maintain quality and customer satisfaction standards

What You Get

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Customer service and technical support experience
• Career growth opportunities

No BPO experience? No problem. Start your BPO career in Technical Support and build valuable customer service and troubleshooting skills.