Technical Support Representative | Urgent-Hiring in Bridgetowne, Quezon City

HGS; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary Package

Retirement Package

Medical and Life Insurance

Job summary

HGS is hiring Technical Support Representatives to join a streaming account in Bridgetowne, Quezon City. This on-site role offers the chance to assist customers with technical inquiries and ensure a high level of service.

Ideal candidates have at least a Senior High School diploma and a minimum of 1 year of technical support experience, with strong analytical, multitasking, and communication skills. Proactive learners will thrive in a fast-paced environment.

Qualifications

• Education: At least Senior High School graduate.
• Minimum of 1 year technical support account experience.
• Analytical and problem-solving skills.
• Proficient in MS Office and Internet browsing.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Handles inbound calls with proactive customer service and troubleshooting procedures.
• Creates an exceptional customer experience by using professional service techniques.
• Retains existing customers through proactive service and consulting.
• Keeps product knowledge up-to-date and participates in ongoing training.
• Escalates issues to appropriate personnel for final resolution.
• Adheres to policies and maintains a positive attitude.

Skills

Analytical and problem-solving skills

Internet browsing

Ability to multi-task, organize, and?

Education

Senior High School

Tools

MS Office

Job description

Hiring for Technical Support Representatives to join a streaming account!

HGS Offers:

• Competitive Salary Package
• Retirement Package
• Medical and Life Insurance

Minimum Qualifications:

• Education: At least Senior High School graduate with
• Work experience: Minimum of 1 year technical support account experience
• Analytical and problem-solving skills
• Proficient in MS Office and Internet browsing
• Ability to multi-task, organize, and prioritize work
• Amenable to work onsite in Bridgetowne, Quezon City, in shifting schedule, weekends and holidays

Position Summary:

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalat issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.

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