Technical Support Representative

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Hammerjack Pty Ltd is seeking Technical Support Representatives to deliver exceptional service and troubleshoot technical issues for our clients. This is an onsite position in the Philippines, with responsibilities spanning customer inquiries, problem resolution, and collaboration with internal teams.

Ideal candidates bring strong communication and troubleshooting skills, 6 months in tech support or related fields, and the ability to work in a fast-paced environment.

Qualifications

• Senior High School graduate with at least 6 months of technical support or customer service experience.
• IT-related graduate with good communication skills, no experience required.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and troubleshooting skills.

Responsibilities

• Respond to customer inquiries and resolve technical issues via phone, email, or chat
• Provide excellent customer service and ensure customer satisfaction
• Troubleshoot and diagnose technical problems using available tools and resources
• Document customer interactions and issue resolution in a ticketing system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and products to provide effective support

Skills

Strong communication

Troubleshooting

Analytical thinking

Problem solving

Education

Senior High School or IT-related graduate

Tools

Ticketing software

CRM system

Job description

We are seeking Technical Support Representatives to deliver exceptional service and technical troubleshooting for our clients.

Key Responsibilities

• Respond to customer inquiries and resolve technical issues via phone, email, or chat
• Provide excellent customer service and ensure customer satisfaction
• Troubleshoot and diagnose technical problems using available tools and resources
• Document customer interactions and issue resolution in a ticketing system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and products to provide effective support

Qualifications

• Senior High School graduate with at least 6 months of technical support or customer service experience.
• IT-related graduate with good communication skills, no experience required
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong analytical and troubleshooting skills

Requirements

• Willing to be assigned for a project-based position
• Is alright with a fully onsite work setting (Location: Straive Building, Pascor Drive, Parañaque City, Landmark: Near Duty Free Philippines, across NAIA Terminal 1)
• Can work on a shifting schedule