Streaming Tech Support Specialist | Customer Care & Troubleshooting

HGS; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary Package

Retirement Package

Medical and Life Insurance

Job summary

HGS is hiring Technical Support Representatives to join a streaming account in Bridgetowne, Quezon City. This on-site role offers the chance to assist customers with technical inquiries and ensure a high level of service.

Ideal candidates have at least a Senior High School diploma and a minimum of 1 year of technical support experience, with strong analytical, multitasking, and communication skills. Proactive learners will thrive in a fast-paced environment.

Qualifications

• Education: At least Senior High School graduate.
• Minimum of 1 year technical support account experience.
• Analytical and problem-solving skills.
• Proficient in MS Office and Internet browsing.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Handles inbound calls with proactive customer service and troubleshooting procedures.
• Creates an exceptional customer experience by using professional service techniques.
• Retains existing customers through proactive service and consulting.
• Keeps product knowledge up-to-date and participates in ongoing training.
• Escalates issues to appropriate personnel for final resolution.
• Adheres to policies and maintains a positive attitude.

Skills

Analytical and problem-solving skills

Internet browsing

Ability to multi-task, organize, and?

Education

Senior High School

Tools

MS Office

Job description

HGS is hiring Technical Support Representatives to join a streaming account in Bridgetowne, Quezon City. This on-site role offers the chance to assist customers with technical inquiries and ensure a high level of service.

Ideal candidates have at least a Senior High School diploma and a minimum of 1 year of technical support experience, with strong analytical, multitasking, and communication skills. Proactive learners will thrive in a fast-paced environment.