Technical Support Representative — Paid Training Onsite

Metacom Careers; Marikina; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government‑mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. If you're a college graduate, no prior call center experience is required and paid training is provided. The role is onsite with a shifting schedule and full-time employment.

You'll start with structured paid training and coaching to build your confidence in troubleshooting and customer communication, progressing as you gain technical familiarity and problem-solving skills.

Qualifications

• College graduate with good English communication skills.
• No call center or technical support experience required.
• Basic computer skills and familiarity with common technology.
• Strong troubleshooting and problem-solving abilities.
• Willing to learn technical processes and systems.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries.
• Identify and troubleshoot basic technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical processes.
• Assist with account, device, connectivity, or service-related concerns.
• Document technical issues and resolutions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex technical concerns when needed.

Skills

Good English communication

Basic computer skills

Troubleshooting

Listening and attention to detail

Willing to learn

Willing to work onsite

Education

College Graduate

Job description

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. If you're a college graduate, no prior call center experience is required and paid training is provided. The role is onsite with a shifting schedule and full-time employment.

You'll start with structured paid training and coaching to build your confidence in troubleshooting and customer communication, progressing as you gain technical familiarity and problem-solving skills.