Technical Support Associate: Paid Training & Growth

Metacom Careers; Rizal; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government‑mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. This role is open to college graduates with no prior call center experience, and offers structured paid training to develop troubleshooting and customer communication skills.

You will work onsite in a shifting schedule, provide inbound support, and learn products and services while meeting quality and productivity targets. Paid training and benefits are provided as you start your BPO career.

Qualifications

• College graduate required.
• No call center or technical support experience needed.
• Strong English communication.
• Basic computer skills.
• Good troubleshooting and problem-solving.
• Willing to learn and adapt onsite on shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries
• Identify and troubleshoot basic technical issues
• Guide customers through step-by-step troubleshooting procedures
• Provide accurate information about products, services, and technical processes
• Assist with account, device, connectivity, or service-related concerns
• Document technical issues and resolutions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex technical concerns when needed

Skills

Good English

Basic computer skills

Troubleshooting

Customer communication

Education

College Graduate

Job description

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. This role is open to college graduates with no prior call center experience, and offers structured paid training to develop troubleshooting and customer communication skills.

You will work onsite in a shifting schedule, provide inbound support, and learn products and services while meeting quality and productivity targets. Paid training and benefits are provided as you start your BPO career.