Tech Support Associate | No BPO Experience Needed | One Day Process

Metacom Careers; Marikina; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government‑mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. If you're a college graduate, no prior call center experience is required and paid training is provided. The role is onsite with a shifting schedule and full-time employment.

You'll start with structured paid training and coaching to build your confidence in troubleshooting and customer communication, progressing as you gain technical familiarity and problem-solving skills.

Qualifications

• College graduate with good English communication skills.
• No call center or technical support experience required.
• Basic computer skills and familiarity with common technology.
• Strong troubleshooting and problem-solving abilities.
• Willing to learn technical processes and systems.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries.
• Identify and troubleshoot basic technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical processes.
• Assist with account, device, connectivity, or service-related concerns.
• Document technical issues and resolutions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex technical concerns when needed.

Skills

Good English communication

Basic computer skills

Troubleshooting

Listening and attention to detail

Willing to learn

Willing to work onsite

Education

College Graduate

Job description

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle technical concerns and troubleshoot customer issues without prior experience. The good news: no call center experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting in technical support can feel challenging, especially when customers expect quick solutions to problems they may not fully understand themselves. You may be asking yourself:

• “What if I don't have BPO or technical support experience?”
• “Can I really learn how to troubleshoot customer issues?”
• “What if I don't know the answer to a technical problem?”
• “Will I be trained before handling actual customer calls?”

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands‑on learning, you can build your confidence and develop the skills needed to succeed as a Technical Support Representative.

Job Details

• Position: Technical Support Representative
• Account Type: Voice / Technical Support
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to technical inquiries
• Identify and troubleshoot basic technical issues
• Guide customers through step‑by‑step troubleshooting procedures
• Provide accurate information about products, services, and technical processes
• Assist with account, device, connectivity, or service‑related concerns
• Document technical issues and resolutions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex technical concerns when needed

Qualifications

• College Graduate
• No call center or technical support experience needed — BPO/technical background a plus
• Good English communication skills
• Basic computer skills and familiarity with common technology
• Good troubleshooting and problem‑solving skills
• Strong listening and attention to detail
• Willing to learn technical processes and systems
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government‑mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in technical troubleshooting and customer communication
• Develop problem‑solving and technical support skills
• Gain real‑world experience in a high‑demand support role
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles