Tech Support Agent (Non-Voice) – Onsite, Paid Training

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid technical training

Professional growth

Job summary

A leading communications consultancy is seeking Technical Customer Service Representatives to provide support for clients facing technical issues. The role involves troubleshooting inquiries through phone, chat, or email, and documenting resolutions accurately. Ideal candidates should be High School graduates with strong English and problem-solving skills, as well as a customer-focused mindset. Join a supportive team environment and take advantage of competitive pay and growth opportunities.

Qualifications

• Strong English and problem-solving skills.
• Customer-focused and analytical.
• Basic computer skills and multitasking ability.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer service

Interpersonal skills

Organizational skills

Education

High School or Senior High School graduate

College degree preferred

Job description

A leading communications consultancy is seeking Technical Customer Service Representatives to provide support for clients facing technical issues. The role involves troubleshooting inquiries through phone, chat, or email, and documenting resolutions accurately. Ideal candidates should be High School graduates with strong English and problem-solving skills, as well as a customer-focused mindset. Join a supportive team environment and take advantage of competitive pay and growth opportunities.