Entry-Level CSR (Voice) - Paid Training & Onsite Growth

Metacom Careers; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Customer Service Representative for a voice-based account. No call center experience is required and paid training is provided. This onsite role in Manila offers a structured start for graduates seeking their first BPO opportunity.

You will answer inbound calls, provide product and account information, and document interactions. A college degree, good English, basic computer and typing skills, and a customer-first attitude help you succeed in a shifting schedule,

Qualifications

• College graduate required.
• No prior call center experience required; related experience a plus.
• Strong English communication.
• Basic computer and typing skills.
• Willing to work onsite on a shifting schedule.
• Customer-first attitude and listening skills.

Responsibilities

• Answer inbound customer calls and respond to inquiries
• Provide accurate product, service, and account information
• Resolve customer concerns and complaints professionally
• Process orders, requests, and account updates
• Document interactions in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex issues when needed

Skills

Good English communication

Basic computer skills

Typing skills

Customer-first attitude

Good listening skills

Willing to work onsite on a shifting"

Education

College Graduate

Job description

Metacom Careers is hiring a Customer Service Representative for a voice-based account. No call center experience is required and paid training is provided. This onsite role in Manila offers a structured start for graduates seeking their first BPO opportunity.

You will answer inbound calls, provide product and account information, and document interactions. A college degree, good English, basic computer and typing skills, and a customer-first attitude help you succeed in a shifting schedule,