Technical Support Associate - Onsite, Paid Training

Metacom Careers; Pasay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. This entry-level role invites college graduates to start a career in BPO with structured paid training and hands-on learning.

No prior call center experience is required, and related experience is a plus. You will answer inbound calls, troubleshoot basic issues, guide customers through steps, and document solutions in the CRM.

Qualifications

• College Graduate required for entry into a BPO role.
• No call center or technical support experience needed; background is a plus.
• Good English communication skills are essential.
• Basic computer skills and familiarity with common technology are expected.
• Strong troubleshooting and problem-solving abilities are required.
• Good listening and attention to detail are important.
• Willing to learn technical processes and systems and work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries.
• Identify and troubleshoot basic technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical processes.
• Assist with account, device, connectivity, or service-related concerns.
• Document technical issues and resolutions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex technical concerns when needed.

Skills

Good English

Basic computer skills

Troubleshooting

Attention to detail

Willing to learn

Education

College Graduate

Job description

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. This entry-level role invites college graduates to start a career in BPO with structured paid training and hands-on learning.

No prior call center experience is required, and related experience is a plus. You will answer inbound calls, troubleshoot basic issues, guide customers through steps, and document solutions in the CRM.