Onsite Technical Support Rep - Paid Training & Growth Path

Metacom Careers; Quezon City; Sur place; PHP 279 000 - 469 000; Plein temps

Avantages offerts par ce poste

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government‑mandated benefits

Employee recognition programs

Résumé du poste

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. If you're a college graduate seeking your first BPO opportunity, you may wonder how you'll handle technical concerns without experience.

The good news: no call center experience is required, and paid training is provided. As you join, you'll receive structured paid training, coaching, and hands-on learning to build confidence and develop the skills needed to succeed in technical support.

Qualifications

• College Graduate
• No call center or technical support experience needed — BPO/technical background a plus
• Good English communication skills
• Basic computer skills and familiarity with common technology
• Good troubleshooting and problem‑solving skills
• Strong listening and attention to detail
• Willing to learn technical processes and systems
• Willing to work onsite on a shifting schedule

Responsabilités

• Answer inbound customer calls and respond to technical inquiries
• Identify and troubleshoot basic technical issues
• Guide customers through step‑by‑step troubleshooting procedures
• Provide accurate information about products, services, and technical processes
• Assist with account, device, connectivity, or service‑related concerns
• Document technical issues and resolutions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex technical concerns when needed

Connaissances

English communication

Basic computer skills

Troubleshooting and problem solving

Active listening

Attention to detail

Willing to learn

Willing to work onsite (shifting)

Formation

College Graduate

Description du poste

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. If you're a college graduate seeking your first BPO opportunity, you may wonder how you'll handle technical concerns without experience.

The good news: no call center experience is required, and paid training is provided. As you join, you'll receive structured paid training, coaching, and hands-on learning to build confidence and develop the skills needed to succeed in technical support.