Technical Support Representative I ETON CENTRIS

GAINSTRONG TALENT SOLUTIONS CORP.; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Technical Support Representative to diagnose technical glitches, guide customers through solutions, and log interactions in the CRM accurately.

This on-site role requires good English, active listening, and basic computer skills, with willingness to work rotating shifts including nights, weekends, and holidays. Ideal candidates have 1–3 years of BPO experience and a high school diploma or college undergrad.

Qualifications

• Education: SHS/HS or college undergraduate/graduate.
• 1–3 years of BPO experience.
• Good English communication, active listening, and basic computer proficiency.

Responsibilities

• Troubleshoot technical glitches and guide customers through step-by-step solutions.
• Answer inbound inquiries and manage non-voice channels clearly and professionally.
• Log all customer interactions, reported errors, and troubleshooting steps into the CRM or database.
• Escalate complex, unresolved bugs or hardware damage to higher-tier engineering or on-site repair teams.
• Meet key performance indicators like average handle time, first-call resolution, and customer satisfaction.

Skills

Strong English communication

Active listening

Basic computer skills

Education

Senior High School / College undergraduate

Job description

JOB DESCRIPTION

Looking for a competitive salary package, fast hiring process, and real career growth? We are actively hiring Technical Support Representative

Key Responsibilities

• Troubleshooting: Diagnose and walk customers through step-by-step solutions for technical glitches.

• Communication: Answer inbound inquiries or manage non-voice channels clearly and professionally.

• Documentation: Log all customer interactions, reported errors, and troubleshooting steps accurately into the CRM or database.

• Escalation: Forward complex, unresolved bugs or hardware damage to higher-tier engineering or on-site repair teams.

• Metric Targets: Meet key performance indicators like average handle time (AHT), first-call resolution (FCR), and customer satisfaction.

Qualifications & Requirements

• Education: Senior High School graduate, high school graduate (old curriculum), or college undergraduate/graduate.

• Experience: Must have 1 to 3 years of BPO experience

• Skills: Good English communication skills, active listening, and basic computer proficiency.

• Work Arrangement: Willingness to work on shifting schedules (including nights, weekends, and holidays) on-site.