Technical Support Representative!

Dynamic Talent Solutions; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

A staffing agency in Cebu City is looking for a Technical Support Representative to assist clients with troubleshooting and guidance through applications. Candidates should have a college degree, good communication skills in English, and must be willing to work onsite with a shifting schedule. No prior BPO experience is necessary.

Qualifications

• NO BPO experience required.
• Must be amenable to work onsite and shifting schedule.
• Must be able to assist clients with complicated applications.

Responsibilities

• Receive and make calls to address and troubleshoot client issues.
• Assist clients in navigating through applications.
• Provide suggestions or escalate problems as needed.

Skills

Good communication skills (English)

No BPO experience

Education

College graduate/Associate degree

Job description

Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary.

• NO BPO experience
• College graduate/Associate degree
• Good commination skills (ENGLISH)
• Can join on ASAP
• Amenable to work onsite and shifting schedule
• Must be okay for SHIFTING SCHEDULE