Technical Support Representative

Gratitude Philippines; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

HMO and other company benefits

Job summary

Gratitude Philippines is seeking a Technical Support Representative to assist customers with troubleshooting hardware, software, and connectivity concerns. The role emphasizes customer focus, analytical thinking, and commitment to delivering excellent technical support.

The position requires on-site work in Cebu City and involves shifting schedules with opportunities for growth. Training will be provided to ensure solid product and service knowledge for effective customer assistance.

Qualifications

• Customer-focused and analytical mindset.
• Strong English communication skills.
• Willingness to work onsite and in shifting schedules.

Skills

Customer-focused

Analytical

English communication

Education

High School Graduate / Senior High School

Job description

We are looking for a Technical Support Representative to assist customers with troubleshooting hardware, software, and connectivity concerns. The ideal candidate is customer-focused, analytical, and committed to delivering excellent technical support.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With or without BPO experience
• Good English communication skills
• Basic computer troubleshooting skills are an advantage
• Willing to work onsite
• Willing to work on shifting schedules

Benefits

• Competitive salary package
• Paid training
• HMO and other company benefits
• Career growth and development opportunities