Technical Support Representative | ₱28K Package | Quezon City

AVENSYS CONSULTING INC.; Quezon City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Hybrid work arrangement?

Competitive salary ₱28,000/month

Job summary

AVENSYS CONSULTING INC. is seeking customer-focused Technical Support Representatives to support Global Payments. The role involves resolving technical concerns, guiding customers through step-by-step solutions, and handling inquiries via phone, email, and chat.

On-site at Vertis North, Quezon City, with a hybrid option upon regularization and a starting salary of ₱28,000 monthly. Excellent opportunity to grow in payments technology.

Qualifications

• 1+ year in technical support, IT help desk or customer service.
• Basic knowledge of hardware, software, and network troubleshooting.
• Good verbal and written communication skills.
• Strong problem-solving and customer service orientation.
• Professional and patient when addressing customer concerns.
• Basic computer literacy; familiarity with MS Office or Google Workspace.
• Willing to work on-site at Vertis North, Quezon City.
• Amenable to shifting schedules, including evenings and graveyard shifts.

Responsibilities

• Provide technical assistance and customer support by addressing inquiries and resolving technical concerns.
• Troubleshoot basic hardware, software, and connectivity issues by guiding customers through step-by-step solutions.
• Handle customer concerns through phone, email, and chat channels.
• Identify the root cause of technical issues and provide appropriate resolutions or elevate concerns when necessary.
• Maintain accurate customer information, service records, and documentation.
• Ensure timely and professional handling of customer requests while meeting service quality and productivity standards.
• Work collaboratively with internal teams to ensure customer concerns are properly addressed.

Skills

Technical support

IT help desk

Customer service

Troubleshooting

Communication skills

Microsoft Office / Google Workspace

On-site at Vertis North

Shift work

Tools

Microsoft Office / Google Workspace

Job description

About the role

We are looking for customer-focused and technically inclined individuals to join our team as Technical Support Representatives supporting Global Payments. If you have experience in technical support, troubleshooting, or customer service and enjoy helping customers resolve technical concerns, this is an opportunity to develop your skills and grow your career in the payments technology industry.

Key responsibilities

• Provide technical assistance and customer support by addressing inquiries and resolving technical concerns.
• Troubleshoot basic hardware, software, and connectivity issues by guiding customers through step-by-step solutions.
• Handle customer concerns through phone, email, and chat channels.
• Identify the root cause of technical issues and provide appropriate resolutions or elevate concerns when necessary.
• Maintain accurate customer information, service records, and documentation.
• Ensure timely and professional handling of customer requests while meeting service quality and productivity standards.
• Work collaboratively with internal teams to ensure customer concerns are properly addressed.

About you

• At least 1 year of experience in technical support, IT help desk, or customer service.
• Basic knowledge of hardware, software, and network troubleshooting.
• Good verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to handle customer concerns professionally and patiently.
• Basic computer literacy and familiarity with Microsoft Office or Google Workspace.
• Willing to work on-site in Vertis North, Quezon City.
• Amenable to shifting schedules, including evening and graveyard shifts.

Benefits

• Competitive monthly compensation package of ₱28,000.
• Opportunity to work with a global leader in payment technology.
• Hybrid work arrangement upon regularization.
• Opportunity to enhance your technical support and customer service experience.