Technical Support Representative 1

Global Payments; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Global Payments is seeking a Technical Support Representative to join our Client Application Support team in Quezon City. You will handle technical inquiries across phone and email, diagnose issues, and provide effective solutions for POS devices and related hardware and software.

You will log all interactions in our CRM, maintain accurate case details, and work with cross-functional teams to improve processes.

Qualifications

• High school diploma or equivalent required
• 1+ year in technical support within contact center/BPO
• Experience troubleshooting hardware and software
• Excellent communication and customer service skills

Responsibilities

• Resolve client technical support issues for POS products
• Log and update case details in CRM and ticketing systems
• Assist clients across phone and email channels
• Collaborate with teams to improve processes and knowledge base

Skills

Technical support

Customer service

POS troubleshooting

Operating systems

Networking basics

CRM tools

Multichannel support

Communication

Education

High School Diploma or Equivalent

Tools

CRM platform

Ticketing system

POS devices

Job description

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever evolving Client Application Support team and help shape the future of global commerce.What you’ll ownCustomer Support: Handle technical inquiries across channels and resolve issues promptly.Troubleshooting: Diagnose concerns using systems and tools to provide effective solutions.Documentation: Accurately record all interactions and case details.What you’ll bringHigh School Diploma or EquivalentAt least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshootingWorking knowledge of operating systems and standard troubleshooting proceduresComfortable using CRM or ticketing platforms to log and resolve issuesStrong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical usersExcellent customer service skills, with the ability to remain professional and composed under pressureMust be willing to support clients across multiple channels, including phone calls and emailsWilling to work onsite at Vertis North, Quezon CityAmenable to shifting schedules, including weekends and holidaysIt’s a bonus if you havePrior experience handling payment processing systems, POS devices, or similar technology platformsKnowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)Exposure to remote access tools and more advanced diagnostic platformsWhat Part Will You Play?Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.