Non-Voice Technical Support Associate Chat & Email No Calls

Caldwell Communications; Malabon; On-site; PHP 264,000 - 316,000; Full time

Job summary

Caldwell Communications in Quezon City is seeking a Technical Support Representative for onsite work to assist customers with technical and service concerns. No prior BPO or call center experience is required, and training is paid from Day 1.

You will troubleshoot software, hardware, and internet issues, document resolutions, and escalate complex concerns while meeting quality targets. The role offers a starting salary up to ₱26,000 per month, with shifting schedules and a focus on customer

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

English communication

Basic computer skills

Troubleshooting

Problem solving

On-site and shifts

Education

High School graduate

Job description

Technical Support Representative
Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Good problem-solving skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid technical training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne