Customer Service Technical Support

Global Payments Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Global Payments Inc. is seeking a Technical Customer Support Representative I to join our team in Vertis North, Quezon City.

The role focuses on resolving end-user issues across hardware, software, and networking support, with data entry and installations of Global Payments products. The ideal candidate has at least 1 year of technical support experience, understands the Bankcard industry, and can communicate clearly in writing and speech while using MS Office and Google Workspace.

Qualifications

• At least 1 year of experience providing technical support to end users.
• Fundamental knowledge of the Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet goals.
• Knowledge of company policies, procedures, products and services; stay current with procedures.
• Strong typed and written communication; proficient with MS Office & G-Suite.

Responsibilities

• Resolve end-user issues in a call-centre style setting using step-by-step instructions.
• Field support requests via phone, email, or chat.
• Enter merchant data accurately into databases using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with equipment options and product features.
• Meet production, quality, and attendance targets.
• Communicate fulfillment details across product, development, sales, and merchants.

Skills

Technical support

MS Office

G-Suite

Typing 40 wpm

Written & verbal communication

Problem solving

Time management

Tools

CRM software

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Technical Customer Support Representative I to join our ever evolving [insert team name here] team and help shape the future of global commerce.

What you’ll own:

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.
• Willing to work onsite in Vertis North, Quezon City
• Must be available to start on November 9, 2026

What you’ll bring:

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
• Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.