Technical Customer Support Representative

Asia Select, Inc.; Quezon City; On-site; PHP 270,000 - 300,000; Full time

Job summary

Asia Select, Inc. in the Philippines is hiring for a direct-hire support specialist for a financial technology company that processes payments for merchants, consumers, and issuers.

You will resolve end-user issues in a call center environment with step-by-step guidance on hardware, software, and networking. Responsibilities include handling calls, emails, and online chat, data entry of merchant information into proprietary databases, scheduling installations, and providing tier 2 support.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services.
• Flexible in shifting / rotation schedule.
• Willing to work onsite in Vertis North, Quezon City.
• Can start immediately.

Responsibilities

• Resolve end-user issues with step-by-step hardware, software and networking support.
• Field incoming support requests via phone, email, or online chat rooms.
• Data entry of merchant information into the database using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with equipment options, features and functions related to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Communicate fulfillment details across multiple departments with written updates.
• Provide tier 2 support for products released to Customer Service.
• Other duties as required by business conditions or as assigned.

Skills

Technical support

Data entry

Microsoft Office

Google G-Suite

Communication

Education

High School Diploma or Equivalent

Job description

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

JOB QUALIFICATIONS

• High School Diploma or Equivalent
• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services.
• Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
• Working knowledge of Microsoft Office and Google G-Suite applications.
• Flexible in shifting / rotation schedule
• Willing to work onsite in Vertis North, Quezon City
• Can start immediately

Shift Schedule:

Graveyard shift

Location:

Vertis North, Quezon City