Technical Support Representative

Rulls Cellphones and Accessories Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local tech service company in Manila is seeking a Technical Support Specialist to provide assistance with computer systems and resolve hardware/software issues. The ideal candidate should hold a high school diploma, possess problem-solving skills, and demonstrate excellent communication abilities. This full-time role offers on-site work with flexible hours, and no prior experience is required.

Qualifications

• Commitment to providing outstanding customer service and support.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Diagnose and resolve technical hardware and software issues.
• Document all technical issues and resolutions.

Skills

Problem-solving skills

Ability to troubleshoot technical issues

Excellent communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

Job Training

• Basic knowledge in computer repair, printer repair, network and CCTV installation.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Document all technical issues and resolutions in the support ticketing system.
• Collaborate with other team members to enhance service efficiency and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent; additional certification in IT would be a plus.
• Experience Level: 0–2 years of experience in a technical support role or customer service.
• Skills and Competencies: Strong problem-solving skills and the ability to troubleshoot technical issues.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Commitment to providing outstanding customer service and support.
• Working Conditions: Ability to work flexible hours including evenings and weekends as needed.

Working Location

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