Technical Support Representative

Avensys Consulting Pte Ltd; Quezon City; Hybrid; PHP 295,000 - 353,000; Full time

Job summary

Avensys Consulting Pte Ltd is seeking a Technical CSR 1 in the Philippines. The role provides support on product operations and handling interactions from merchants, Relationship Managers, internal staff, and third-party partners.

Responsibilities include resolving end-user issues across hardware, software, and networking, processing merchant data, and scheduling installations. The position requires at least 1 year in tech support and familiarity with bankcard industry practices.

Qualifications

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services.
• Working knowledge of Microsoft Office and Google G-Suite applications.

Responsibilities

• In a customer service call centre setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of the products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product,
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

Skills

Technical CSR

Customer service

Communication

Education

High school education

Tools

Microsoft Office

Google G-Suite

Job description

Work Setup: Onsite Work Setup | Hybrid upon regularization

Work Schedule: Shifting Schedule (Morning, Mid, and Night shift)

Target Start Date: November 9

TSR Salary Package: Up to Php 29,000 (Php 23,000 Basic + Php 6,000 Allowance + Night diff)

Summary of This Role

As a Technical CSR 1, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners.

What you’ll own

• In a customer service call centre setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of the products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product,
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

Education:

• High school education

What you’ll bring:

• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
• Working knowledge of Microsoft Office and Google G-Suite applications