Technical/ Customer Support Representative

Nityo Infotech Services Philippines Inc.; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Nityo Infotech Services Philippines Inc. in Quezon City is seeking a Technical Support Specialist to handle customer inquiries via phone, email, chat or SMS.

You will diagnose hardware and software issues, log details in CRM, and explain solutions to clients clearly. The role requires a high school diploma, 1+ year in technical support in a contact center or BPO, and willingness to work onsite at Vertis North.

Qualifications

• High School diploma or equivalent required.
• 1+ year experience in technical support within a contact center or BPO environment.
• Experience with operating systems and standard troubleshooting procedures.

Responsibilities

• Receives and responds to technical customer service requests via phone, email, chat or SMS.
• Maintains accurate records of inquiries and problems handled in CRM or ticketing systems.

Skills

OS knowledge

CRM software

Verbal & written communication

Customer service

Multichannel support

Education

High School Diploma or Equivalent

Job description

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

Qualifications:

• High School Diploma or Equivalent
• At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
• Working knowledge of operating systems and standard troubleshooting proceduresli>
• Comfortable using CRM or ticketing platforms to log and resolve issues
• Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
• Excellent customer service skills, with the ability to remain professional and composed under pressur
• Must be willing to support clients across multiple channels, including phone calls and emails
• Willing to work onsite at Vertis North, Quezon City
• Amenable to shifting schedules, including weekends and holidays