TSR/Customer Service Representative

Teamified; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health insurance

Leave Benefits

13th Month Salary

Job summary

Teamified seeks a skilled Technical Support Representative to join our team in Quezon City, Philippines. The ideal candidate will provide timely and effective technical assistance to clients, ensuring excellent service delivery and smooth resolution of technical concerns.

Responsibilities include handling client support via phone, email, and chat, troubleshooting issues, and escalating complex cases as needed. On-site work is required at Quezon Avenue, QC.

Qualifications

• Bachelor's degree in computer science or related field is a plus.
• At least 2 years of experience as a technical support representative.
• Ability to function as the highest point of service escalation.
• Familiarity with contactless payments (ATMs and Cash Express machines).
• Excellent problem-solving skills.
• Ability to communicate technical information effectively to non-technical individuals.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Troubleshoot technical issues and provide a resolution in a timely manner.
• Escalate complex technical issues to senior technicians.
• Collaborate with cross-functional teams within the organization.
• Ensure excellent customer service is provided at all times.
• Maintain accurate records of all support requests and resolutions.
• Stay up-to-date with technology trends and innovations.

Skills

Technical support

Customer service

Troubleshooting

Communication

Attention to detail

Teamwork

Education

Bachelor's degree in computer science or related field

Job description

AboutourTeamified:

Teamified workswithtopenterprisesanddigitalnativebusinessesinAustraliahelpingthembuildtheirremoteteamsinIndiaandSriLanka.Weprideourselveswithhiringgreatteamstoworkonexcitinggamechangingtechnology.Teamifiedcurrentlyhas200+engineers,testers,productmanagersetc.workingacross20+partners.Wefocusonupliftingthewayorganisationsbuildandmanagetheirremoteteamsthroughgreatworkingrelationships,trust,integrity,cultureandhiringprocesses.Additionaltothiswearebuildingourowntechnologyproductofferings.Westrivetodeliverthebestoutcomesforourcustomers,ourpartnersandourpeople.

AboutourClient:

OurClientisaleadingtechnologyandpaymentssolutionsprovider,specialisinginproductsthatcoverbothtraditionalanddigitalpayments.WithcustomersacrossAustraliaandNewZealand,andofferingmultiplepaymentsolutions,Ourclientisrecognizedasaleaderinitsfieldandacompanythathelpsbusinessessolvetheirmostcomplexpaymentsproblems.

Abouttherole:

Weareseekingaskilledandcustomer-focusedTechnicalSupportRepresentativetojoinourteam.Theidealcandidatewillprovidetimelyandeffectivetechnicalassistancetoclients,ensuringexcellentservicedeliveryandsmoothresolutionoftechnicalconcerns.

Responsibilities:

• Provide technical support to clients via phone,email,andchat
• Troubleshoot technical issues and provide a resolution in a timely manner
• Escalate complex technical issues to senior technicians
• Collaborate with cross-functional teams within the organization
• Ensure excellent customer service is provided at all times
• Maintain accurate records of all support requests and resolutions
• Stay up-to-date with technology trends and innovations

• Canaccommodateworkingonsite(QuezonAvenue,QC)
• Bachelor'sdegreeincomputerscienceorarelatedfieldisaplus
• Atleast2yearsofexperienceasatechnicalsupportrepresentative
• Abilitytofunctionasthehighestpointofserviceescalation
• FamiliaritywithContactlesspayments(ATMsandCashExpressmachines)
• Excellentproblem-solvingskills
• Abilitytocommunicatetechnicalinformationeffectivelytonon-technicalindividuals
• Strongattentiontodetailandorganizationalskills

• Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment
• Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
• Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput
• Healthinsurance
• LeaveBenefits
• 13thMonthSalary