Technical Customer Support Representative

Asia Select Inc.; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Asia Select Inc. is seeking a diligent technical support representative for a direct hire in a financial technology payments company. The role focuses on resolving end-user issues, handling inbound requests, and accurate data entry to support merchant services.

You will assist with hardware, software, and networking questions, coordinate installations, and communicate across departments to ensure timely fulfillment and service quality. Immediate start and graveyard shift are included.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year experience providing technical support to end users.
• Fundamental knowledge of the overall Bankcard Industry.
• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
• Knowledgeable of company policies, procedures, products and services.
• Have a current knowledge of your workgroup and department's procedures, policies, and responsibilities.
• Working knowledge of Microsoft Office and Google G-Suite applications.
• Flexible in shifting / rotation schedule.
• Willing to work onsite in Vertis North, Quezon City.
• Can start immediately.

Responsibilities

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
• Schedule and complete installations of Global Payments products.
• Stay current with all equipment options, features and functions as it relates to the vendor/product.
• Meet or exceed production, quality, and attendance objectives of the department.
• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
• Provide tier 2 support for products released to Customer Service
• Other duties as required by business conditions or as assigned.

Skills

Customer service

Technical support

Data entry

Microsoft Office

Google G-Suite

Shift flexibility

Education

High School Diploma

Job description

Job Description

Want to look for a career in BPO industry This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.

• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

• Schedule and complete installations of Global Payments products.

• Stay current with all equipment options, features and functions as it relates to the vendor/product.

• Meet or exceed production, quality, and attendance objectives of the department.

• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.

• Provide tier 2 support for products released to Customer Service

• Other duties as required by business conditions or as assigned.

JOB QUALIFICATIONS

• High School Diploma or Equivalent

• At least 1 year experience providing technical support to end users.

• Fundamental knowledge of the overall Bankcard Industry.

• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.

• Knowledgeable of company policies, procedures, products and services.

• Have a current knowledge of your workgroup and department's procedures, policies, and responsibilities.

• Working knowledge of Microsoft Office and Google G-Suite applications.

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule:Graveyard shift

Location:Vertis North, Quezon City