Technical Support Representative CSR - Start ASAP

Our Home; Muntinlupa; On-site; PHP 260,000 - 380,000; Full time

Job summary

Our Home in the Philippines is seeking a responsive technical support specialist to handle inbound inquiries and guide customers through troubleshooting.

You will troubleshoot internet, mobile, software, hardware, and connectivity issues, provide accurate product information, and document interactions in company systems.

Escalate complex problems when needed and strive to meet QA, productivity, and customer satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.