Technical Support Representative

Asia Select Inc.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Asia Select Inc. is hiring for an onsite POS technical support role in Quezon City. The position involves resolving client and merchant POS issues, including dial-up card swipe terminals, and ensuring data is accurately entered into the system.

Training will cover POS products, policies, and compliance guidelines. Graveyard shift with immediate start is required; candidates should be willing to work onsite at Vertis North, Quezon City.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of technical support in software/hardware troubleshooting.
• Willing to work onsite in Vertis North, Quezon City.

Responsibilities

• Resolves client/merchant POS technical support issues using documentation and processes; logs data in databases and meets quality targets.
• Builds base knowledge of POS products, policies, and procedures through ongoing training and manuals.

Skills

Technical support

Education

High School Diploma

Job description

Job Description

Want to look for a career in BPO industry This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

QUALIFICATIONS:

• High School Diploma or Equivalent

• Must have at least a year technical support in software and hardware troubleshooting experience

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City