Customer Service Representative

Tangent Solutions, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Permanent and Direct employment

Christmas Bonus

Career growth program

Employee Rewards and Recognitions Program

Job summary

A leading customer service provider is hiring Customer Service Representatives in Ortigas, Pasig. Ideal candidates should have strong verbal and written communication skills, customer service experience, and a willingness to work onsite. The position offers permanent employment with bonuses and career growth prospects.

Qualifications

• Computer literate in windows-based applications.
• Ability to learn customer service software quickly.
• 6 months of customer service experience in IT, retail, banking, or financial services.

Responsibilities

• Attend to client inquiries by phone or email.
• Analyze and resolve customer complaints.
• Coordinate with technical support for service concerns.
• Prepare regular reports for project managers.

Skills

Professional verbal communication skills

Professional written communication skills

Customer service experience

Computer literacy

Education

Bachelor’s degree

Job description

Overview

Calling all Customer Success and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

We are looking for qualified Customer Service Representatives.

What you'll get

• Permanent and Direct employment
• Christmas Bonus on top of 13th month pay.
• Career growth through our Career & Leadership Program
• Employee Rewards and Recognitions Program

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

Job Description

• Attends to client inquiries by phone or thru email regarding new or existing products and services.
• Receives customer requests by phone or thru email.
• Analyzes customer requests and provides necessary information.
• Ensures effective handling of customer complaints and requests.
• Classifies and resolves customer complaints and requests.
• Coordinates with Field Technical Support Section for any technical service related concerns.
• Monitors and provides timely feedback to clients regarding request, query, and complaint.
• Prepares reports on a regular basis for submission to clients’ immediate superior and project managers.
• Prepares forms for any terminal related requests.
• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Representative as may be formally and officially defined by the immediate superior or by the executive management.

Qualifications

• Bachelor’s degree is a plus.
• We accept candidates who are college level with at least 6 months of customer service experience in IT, retail, bank, financial services, or other related industries.
• Computer literate in windows-based applications with the ability to learn customer service software applicants.
• With professional verbal and written communication skills.
• Amenable to work onsite in Ortigas Pasig, City. (No work from home)
• Can start immediately.