Non-Voice Technical Support Associate | No BPO Experience Req

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Paid training

Career growth

Job summary

Caldwell Communications is hiring for an onsite Technical Support Representative in Quezon City. The role requires no prior experience and offers a paid training program from Day 1, with a monthly salary up to ₱26,000 and opportunities for growth.

Join a team that troubleshoots basic software, hardware, and internet issues, provides guided technical support, and maintains documentation of solutions. Shift work may be required to meet service targets and customer needs.

Qualifications

• High School or Senior High School graduate required.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

English communication

Basic computer knowledge

Troubleshooting

Problem solving

Shifts willingness

Education

High School or Senior High School graduate

Job description

Technical Support Representative

Onsite | Quezon City | Up to ₱26,000/month | Full-time

Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Good problem-solving skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid technical training
• Career growth opportunities

Location

West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne