Technical Representative, IT Operations (Entry-Level)

Concentrix Philippines; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Representative, IT Operations to provide basic system-level support for multi-user operating systems, hardware and software tools. Responsibilities include telephony support, hardware/software upgrades, inventory reporting, and routine safety checks for onsite equipment.

The role requires collaboration with engineering teams, participation in regular 1:1 meetings with management, and completion of mandatory training within the specified timeframe.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Performs backup for the onsite servers
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Job description

About the role

The Technical Representative, IT Operations (TCF) works under general direction, provides basic system-level support of a multi-user operating system, hardware and software tools, including installation, configuration, maintenance and support of these systems. This position requires fundamental knowledge of basic troubleshooting of desktops, phones and computer related accessories.

Key responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Performs backup for the onsite servers
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location: MOA Site

Schedule: Nightshift