IoT Tech Support Specialist — Smart Locks (Makati)

G9Outsourcing Corporation; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health insurance

Company events

Free parking

Paid training

Opportunities for promotion

Job summary

A technology solutions provider located in Makati is seeking a full-time Technical Support Specialist. This role involves troubleshooting hardware and software issues, providing customer support for smart devices, and maintaining documentation. The ideal candidate should hold a Bachelor's degree in IT or a related field and possess strong problem-solving skills. Familiarity with Bluetooth, Wi-Fi, and mobile app ecosystems is beneficial. We offer health insurance, opportunities for promotion, and paid training.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• Prior tech support experience, especially with IoT devices.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Respond to customer inquiries via chat, email, or phone.
• Maintain logs of support interactions and resolutions.

Skills

Problem-solving

Multitasking

Customer-oriented attitude

Remote troubleshooting

Knowledge of Bluetooth and Wi-Fi

Education

Bachelor’s degree in IT, Computer Science or related field

Tools

Remote support tools

Ticketing systems

Operating systems (iOS, Android, Windows)

Job description

A technology solutions provider located in Makati is seeking a full-time Technical Support Specialist. This role involves troubleshooting hardware and software issues, providing customer support for smart devices, and maintaining documentation. The ideal candidate should hold a Bachelor's degree in IT or a related field and possess strong problem-solving skills. Familiarity with Bluetooth, Wi-Fi, and mobile app ecosystems is beneficial. We offer health insurance, opportunities for promotion, and paid training.