Technical Services Technician

Datumstruct Philippines Inc; Makati; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

HMO

Job Training

Professional Development

Maternity & Paternity Leave

Sick Leave

Job summary

Datumstruct Philippines Inc. is seeking an entry-level on-site support technician in Makati. The role involves training on our Data Center products and providing first-line technical support by phone, email, and on-site.

You will assist senior technicians with installation, deployment, testing, and basic maintenance while learning company systems. Fresh graduates are welcome, and a Bachelor's or technical/vocational background in Engineering, IT, electronics, or related fields is preferred.

Qualifications

• 0–2 years of related technical experience; fresh graduates welcome.
• Bachelor's degree or technical/vocational background in Engineering, Computer Engineering, IT, Electronics, or related field.
• Basic understanding of IT infrastructure, Data Center equipment, or technical systems.

Responsibilities

• Gain working knowledge of the company's products, systems, and services through training and hands-on experience.
• Assist in basic technical presentations and demonstrations of Data Center products and critical facilities solutions.
• Provide first-level technical support to customers via email, phone, and on-site.
• Support senior technicians in installation, deployment, integration, testing, and basic implementation of systems and equipment.
• Perform routine troubleshooting and maintenance tasks under guidance.
• Assist the sales team by providing technical information and on-site support when needed.
• Conduct technical service calls and client visits together with senior staff as required.
• Help maintain positive customer relationships by responding promptly and professionally to technical concerns.
• Perform internal IT support tasks such as system setup, cable management, basic network checks, and equipment inventory.
• Prepare basic service reports and documentation after assigned tasks.
• Follow company policies, safety procedures, and technical standards.
• Perform other technical-related tasks assigned to support daily operations.

Job description

On-site - Makati No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave, Sick Leave

Duties and Responsibilities

• Gain working knowledge of the company's products, systems, and services through training and hands-on experience.
• Assist in basic technical presentations and demonstrations of Data Center products and critical facilities solutions .
• Provide first-level technical support to customers via email, phone, and on-site.
• Support senior technicians in installation, deployment, integration, testing, and basic implementation of systems and equipment.
• Perform routine troubleshooting and maintenance tasks under guidance.
• Assist the sales team by providing technical information and on-site support when needed.
• Conduct technical service calls and client visits together with senior staff as required.
• Help maintain positive customer relationships by responding promptly and professionally to technical concerns.
• Perform internal IT support tasks such as system setup, cable management, basic network checks, and equipment inventory.
• Prepare basic service reports and documentation after assigned tasks.
• Follow company policies, safety procedures, and technical standards.
• Perform other technical-related tasks assigned to support daily operations.

Job Requirements

• Experience: 0 to 2 years of related technical experience (fresh graduates are welcome)
• Education: Bachelor's Degree or Technical/Vocational background in Engineering, Computer Engineering, IT, Electronics, or related field.
• Technical Skills:Basic understanding of IT infrastructure, Data Center equipment, or technical systems. Willingness to learn installation, troubleshooting, and maintenance procedures.

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