E-Commerce Support Associate

Gratitude Philippines; Manila; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

HMO and other company benefits

Career advancement opportunities

Job summary

Gratitude Philippines is seeking an E-Commerce Support Associate to assist customers with online orders, product inquiries, returns, and delivery concerns, ensuring a smooth shopping experience. The role requires strong English communication aligned with high service standards and basic computer navigation skills.

The position is onsite in Manila, with shifting schedules and paid training. Growth opportunities exist within the company as part of a dynamic e-commerce team.

Qualifications

• Excellent English communication skills.
• Basic computer navigation skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with online orders and product inquiries.
• Process returns and address delivery concerns to ensure a seamless shopping experience.

Skills

Excellent English

Basic computer skills

BPO experience (optional)

Education

High School diploma (Old Curriculum) or Senior High School

Job description

Job Description

We are seeking an E-Commerce Support Associate to assist customers with online orders, product inquiries, returns, and delivery concerns while ensuring a seamless shopping experience.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With or without BPO experience
• Excellent English communication skills
• Basic computer navigation skills
• Willing to work onsite
• Willing to work on shifting schedules

Benefits

• Competitive salary package
• Paid training
• HMO and other company benefits
• Career advancement opportunities