Telecommunications Support Associate

Gratitude Philippines

Manila

On-site

PHP 223,000 - 335,000

Full time

14 days+

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Benefits offered by this job

Competitive salary package

Paid training

HMO and other company benefits

Career advancement opportunities

Job summary

Gratitude Philippines is seeking Telecommunications Support Associates to assist customers with mobile and internet service inquiries, account concerns, and service-related requests while ensuring a positive customer experience.

Ideal candidates are high school graduates with good English communication, basic computer skills, and the ability to work onsite on rotating shifts. Prior BPO experience is not required, making this an accessible entry-level opportunity.

Qualifications

High School graduate or senior high school required.
Good English communication skills essential.
Basic computer skills required (e.g., typing, basic programs).
Willing to work onsite and on shifting schedules.
BPO experience is not required but is a plus.

Responsibilities

Assist customers with mobile and internet service inquiries, account concerns and service-related requests.
Maintain a positive customer experience throughout interactions.

Skills

Good English communication

Basic computer skills

Willing to work onsite

Willing to work shifting schedules

BPO experience not required

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

Job Description

We are hiring Telecommunications Support Associates to assist customers with mobile and internet service inquiries, account concerns, and service-related requests while ensuring a positive customer experience.

Qualifications

At least High School Graduate (Old Curriculum) or Senior High School Graduate

With or without BPO experience

Good English communication skills