Technical Support (Pampanga)

Unison Solutions Delivery, Inc.; Pampanga; On-site; PHP 268,000 - 469,000; Full time

Job summary

Unison Solutions Delivery, Inc. is seeking an IT Support Specialist in Pampanga to set up, maintain, and troubleshoot computer systems and peripherals.

You will diagnose hardware and software issues, provide end-user support, and perform preventive maintenance on IT equipment at company locations. The role requires 1+ year of IT support experience, familiarity with networking basics, and knowledge of Microsoft Intune and Windows Autopilot.

Qualifications

• Graduate of BS Computer Engineering, Computer Science, Information Technology; 2-year and 4-year graduates are welcome.
• Minimum of 1 year of relevant IT support experience.
• Strong knowledge of computer hardware, software troubleshooting, and electronics repair.
• Familiar with basic networking and connectivity.
• Hands-on knowledge of Microsoft Intune and Windows Autopilot is preferred.
• Excellent troubleshooting, analytical, communication, and interpersonal skills.
• Able to provide clear technical assistance to both technical and non-technical users.
• Highly organized with ability to handle multiple tasks with minimal supervision.
• Willing to work on shifting schedules and nationwide travel.
• Must be willing to be assigned in Pampanga.

Responsibilities

• Set up, install, and configure operating systems, applications, endpoint security tools, and IT peripherals.
• Diagnose and resolve computer hardware, software, and basic network connectivity issues.
• Provide technical assistance and support to employees and end users.
• Conduct regular inspection, cleaning, testing, and preventive maintenance of IT equipment.
• Support software updates, security patches, system testing, and endpoint management activities.
• Install, configure, upgrade, and maintain computer hardware and components.
• Perform basic troubleshooting and repairs, and coordinate with authorized service providers for warranty concerns.
• Evaluate malfunctioning or defective equipment and recommend repair or replacement as appropriate.
• Ensure proper handling, documentation, and disposal of obsolete or damaged IT equipment.
• Create and maintain preventive maintenance plans and schedules for company IT assets.
• Troubleshoot and maintain computers, printers, scanners, and other peripheral devices.
• Keep updated records of IT assets, maintenance activities, repairs, and technical support requests.
• Provide on-site technical assistance and support at company locations as needed.

Skills

Hardware troubleshooting

Software troubleshooting

Electronics repair

Networking basics

Communication skills

Troubleshooting

Education

BS in Computer Engineering / CS / IT

Tools

Microsoft Intune

Windows Autopilot

Job description

Key Responsibilities

• Set up, install, and configure operating systems, applications, endpoint security tools, and IT peripherals.

• Diagnose and resolve computer hardware, software, and basic network connectivity issues.

• Provide technical assistance and support to employees and end users.

• Conduct regular inspection, cleaning, testing, and preventive maintenance of IT equipment.

• Support software updates, security patches, system testing, and endpoint management activities.

• Install, configure, upgrade, and maintain computer hardware and components.

• Perform basic troubleshooting and repairs, and coordinate with authorized service providers for warranty concerns.

• Evaluate malfunctioning or defective equipment and recommend repair or replacement as appropriate.

• Ensure proper handling, documentation, and disposal of obsolete or damaged IT equipment.

• Create and maintain preventive maintenance plans and schedules for company IT assets.

• Troubleshoot and maintain computers, printers, scanners, and other peripheral devices.

• Keep updated records of IT assets, maintenance activities, repairs, and technical support requests.

• Provide on-site technical assistance and support at company locations as needed.

Qualifications

• Graduate of BS Computer Engineering, Computer Science, Information Technology, or a related field. 2-year and 4-year graduates are welcome to apply.

• Minimum of 1 year of relevant experience in IT support, computer maintenance, troubleshooting, and repair.

• Strong knowledge of computer hardware, software troubleshooting, and basic electronics repair.

• Familiarity with basic networking, connectivity, and network troubleshooting.

• Hands-on knowledge of Microsoft Intune and Windows Autopilot is preferred.

• Excellent troubleshooting, analytical, communication, and interpersonal skills.

• Able to provide clear and effective technical assistance to both technical and non-technical users.

• Highly organized and capable of handling multiple tasks with minimal supervision.

• Willing to work on shifting schedules.

• Willing to undertake nationwide travel when business requirements call for it.

• Must be willing to be assigned in Pampanga.