Technical Support (DAVAO)

Unison Solutions Delivery, Inc.; Davao City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Unison Solutions Delivery, Inc. is seeking an IT Support professional in Davao City to install and configure OS, software, endpoint protection, and peripherals, while delivering timely on-site user support.

Responsibilities include troubleshooting hardware/software issues, preventive maintenance, updates, and asset management, with strong communication to non-technical users.

Qualifications

• Graduate with BS in Computer Engineering, Computer Science or IT.
• 2 years IT support experience preferred.
• CSS NC II certification is a plus.
• Familiarity with hardware/software troubleshooting.

Responsibilities

• Install and configure operating systems, software applications, endpoint protection, and peripheral devices.
• Troubleshoot and resolve hardware, software, and basic network-related issues.
• Provide timely technical assistance and support to end users.
• Perform routine inspection, cleaning, testing, and preventive maintenance of computers and peripherals.
• Assist with software updates, patch deployment, system testing, and endpoint management.
• Install, upgrade, configure, and maintain computer hardware components.
• Perform basic hardware repairs and coordinate warranty servicing when necessary.
• Assess defective equipment and recommend appropriate replacement or repair.
• Ensure proper disposal and handling of obsolete or defective IT equipment.
• Develop and implement preventive maintenance schedules for IT equipment.
• Maintain and troubleshoot computers, scanners, printers, and other input/output devices.
• Maintain accurate records of IT assets, repairs, maintenance activities, and service requests.
• Provide on-site technical support when required.

Skills

IT Support

Endpoint management

Troubleshooting

On-site support

Education

BS Computer Engineering/CS/IT

Tools

Microsoft Intune

Windows Autopilot

Job description

Key Responsibilities

• Install and configure operating systems, software applications, endpoint protection, and peripheral devices.

• Troubleshoot and resolve hardware, software, and basic network-related issues.

• Provide timely technical assistance and support to end users.

• Perform routine inspection, cleaning, testing, and preventive maintenance of computers and peripherals.

• Assist with software updates, patch deployment, system testing, and endpoint management.

• Install, upgrade, configure, and maintain computer hardware components.

• Perform basic hardware repairs and coordinate warranty servicing when necessary.

• Assess defective equipment and recommend appropriate replacement or repair.

• Ensure proper disposal and handling of obsolete or defective IT equipment.

• Develop and implement preventive maintenance schedules for IT equipment.

• Maintain and troubleshoot computers, scanners, printers, and other input/output devices.

• Maintain accurate records of IT assets, repairs, maintenance activities, and service requests.

• Provide on-site technical support when required.

Qualifications

• Graduate of BS Computer Engineering, Computer Science, Information Technology, or a related course. 2-year or 4-year graduates are welcome to apply.

• At least 2 years of experience in IT support, computer maintenance, troubleshooting, and repair.

• TESDA Computer Systems Servicing (CSS) NC II Certified.

• Knowledgeable in basic electronics repair, hardware troubleshooting, and software troubleshooting.

• Familiarity with basic networking concepts and troubleshooting.

• Knowledge and experience with Microsoft Intune and Windows Autopilot.

• Strong problem-solving, analytical, and communication skills.

• Customer-service oriented with the ability to communicate technical issues clearly to non-technical users.

• Able to multitask, prioritize tasks, and work independently.

• Willing to work on shifting schedules.

• Willing to travel nationwide when required.

• Must be willing to be assigned in Davao City