Tier 3 Support Specialist (Nueva Ecija) | Hybrid

TASQ Staffing Solutions; Santo Domingo; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A staffing solutions company is seeking a Tier 3 Support Specialist to provide high-level technical support, focusing on Linux systems while also engaging with Windows environments. The ideal candidate has a Bachelor's in IT or related discipline, at least 5 years of experience, and strong problem-solving skills. This hybrid position requires effective communication, resourcefulness, and experience with network troubleshooting and server management. Availability for the night shift and the ability to work flexibly is essential.

Qualifications

• Minimum 5 years of experience in Linux system administration and IT support.
• Effective problem-solving and customer service skills required.
• Must be resourceful and proactive in a fast-paced environment.

Responsibilities

• Serve as primary escalation point for complex technical issues.
• Develop solutions for complex network and server problems.
• Monitor and resolve incidents and service requests promptly.
• Collaborate with internal teams on IT projects and upgrades.

Skills

Linux system administration

Problem-solving skills

Customer service skills

Resourcefulness

MSP experience

Experience with Windows environments

Network troubleshooting

Education

Bachelor's degree in IT or related discipline

Tools

VMWare

Hyper-V

KVM

Azure

Ansible

Microsoft 365 Services

SQL

Local Exchange

SharePoint

Job description

Overview

Work setup: Hybrid (3 days onsite, 2 days remote), or flexible for fully onsite/WFH with occasional office visits.

Work Schedule: Predominantly Night shift, but must be flexible to shifting schedules (24x7)

Office Location: Nueva Ecija

Start Date: February 3rd week or March 2nd

Position

The Tier 3 Support Specialist provides the highest level of technical support to end-users by handling escalated service requests from lower-tier support. This role requires advanced expertise in Linux systems, with familiarity in Windows environments, and network troubleshooting. The ideal candidate proactively identifies and resolves complex technical issues to ensure smooth IT operations. Support may be provided remotely, over the phone, or via email.

Qualifications & Other Requirements

• Bachelors degree in IT or related discipline (non-degree holders with significant experience will also be considered).
• Minimum 5 years of experience in Linux system administration and IT support.
• Effective problem-solving and customer service skills.
• Resourceful and proactive in a fast-paced, dynamic environment.
• Preferably with MSP experience
• Preferably available to start immediately
• Must have their own equipment, reliable internet, and a backup setup.

Technical Skills & Expertise

• Installation, configuration, and troubleshooting of Linux and Windows Servers.
• Implementation of systems-level security technologies (e.g., SELinux), server hardening, and adherence to security best practices.
• Experience deploying and maintaining virtualized environments using VMWare, Hyper-V, KVM, and cloud like Azure.
• Experience with scripting languages and knowledgeable in Ansible.
• Advanced knowledge of Microsoft 365 Services, SQL, Local Exchange, SharePoint, and other server applications.

Primary Responsibilities

• Serve as the primary escalation point for complex technical issues, with a focus on Linux systems, while supporting Windows environments as needed.
• Develop solutions for complex network and server problems.
• Analyze existing systems and provide proactive recommendations for improvements.
• Develop, maintain, and implement all systems, applications, and networking configurations.
• Monitor, investigate, and resolve incidents and service requests, ensuring timely resolution.
• Recommend system upgrades, patches, new applications, and equipment.
• Strictly adhere to defined processes and standard operating procedures (SOPs).
• Participate in on-call technical support rotation as required.
• Document incidents, solutions, and SOPs to support knowledge sharing.
• Collaborate with internal teams to support IT projects, migrations, and upgrades.