Technical Support Engineer II - Eastwood, Up to 90K, Shifting

weSource Management Consultancy Firm; Quezon City; On-site; PHP 914,004 - 1,094,796; Full time

Job summary

A client-based company is hiring a Technical Support Engineer II in Eastwood. This onsite role requires monitoring support cases, troubleshooting Linux and network issues, and prioritizing customer support tasks. Candidates should have 4-5 years of experience in Linux systems and customer support roles. A monthly salary of up to 90K is offered based on hiring results and experience.

Qualifications

• Minimum of 4-5 years of experience in Linux operating systems.
• Experience with enterprise customer support.
• Hands-on experience with basic networking and security devices.

Responsibilities

• Monitor and triage incoming support cases.
• Prioritize and resolve quick-win issues to meet SLAs.
• Troubleshoot issues related to Linux systems and networking.

Skills

Linux operating systems

Networking devices

Customer support

Scripting languages (Bash, PowerShell, Python)

Job description

We are hiring for Technical Support Engineer II for a client based in Eastwood.

This is an onsite work that follows a shifting schedule.

Salary is up to 90K monthly based on hiring result and experience.

Job Description

As a Technical Support Engineer II, you will be responsible for:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escalate Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Qualifications

• Minimum of 4‑5 years of experience in Linux operating systems.
• Prior enterprise customer experience supporting global clients (not internal users).
• Experience working for vendors and supporting paying customers (e.g., Cisco, Palo Alto, Checkpoint, Sophos).
• Hands‑on experience with networking devices (basic), security devices, and a good grasp of Linux OS.
• Global support experience working with internal and external stakeholders.
• Basic knowledge of scripting languages such as Bash, PowerShell, and Python is a plus.