Technical Support Engineer II (Eastwood) | Onsite

TASQ Staffing Solutions; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

A staffing solutions provider seeks a support professional for a role based in Quezon City. You will monitor and triage incoming support cases, prioritize quick-win issues, and troubleshoot Linux systems. Strong communication skills and a minimum of 4 to 5 years of Linux experience are required. Ideal candidates have experience in supporting global clients and possess basic knowledge of scripting languages. This role involves participating in weekend support as needed.

Qualifications

• Minimum of 4 to 5 years first-hand experience with the Linux Operating System.
• Experience in troubleshooting Linux systems and basic networking.
• Stakeholder management experience is essential.
• Strong communication skills.
• Stakeholder management experience.
• Basic scripting knowledge in Bash/PowerShell/Python is a plus.

Responsibilities

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Participate in weekend/on-call support as per the rotation schedule.
• Reproduce customer issues in lab environments and provide detailed findings to R&D.
• Participate in weekend/on-call support as per the rotation schedule.
• Troubleshoot Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Skills

Enterprise Customer support experience

Networking devices knowledge

Linux Operating System proficiency

Communication skills

Scripting Languages (Bash, PowerShell, Python)

Excellent communication

Scripting basics

On-site support

Job description

Work Setup: 100% Onsite

Location: Eastwood

Schedule: Flexible / Shifting schedule

Responsibilities

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escape Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Participate in weekend/on-call support as per the rotation schedule.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Non-negotiable Requirements

• Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
• Prior direct experience working for vendors and supporting paying customers. (example of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
• Proven experience, hands‑on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• A minimum of 4 to 5 years of knowledge/prior experience in Linux Operating System is required.
• Global support experience working with internal and external stakeholders is a requirement.
• Excellent communication skills.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.
• *** Stake holder management experience