Onsite Linux & Networking Support Engineer II - Global

TASQ Staffing Solutions; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

A staffing solutions provider seeks a support professional for a role based in Quezon City. You will monitor and triage incoming support cases, prioritize quick-win issues, and troubleshoot Linux systems. Strong communication skills and a minimum of 4 to 5 years of Linux experience are required. Ideal candidates have experience in supporting global clients and possess basic knowledge of scripting languages. This role involves participating in weekend support as needed.

Qualifications

• Minimum of 4 to 5 years first-hand experience with the Linux Operating System.
• Experience in troubleshooting Linux systems and basic networking.
• Stakeholder management experience is essential.

Responsibilities

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Participate in weekend/on-call support as per the rotation schedule.
• Reproduce customer issues in lab environments and provide detailed findings to R&D.

Skills

Enterprise Customer support experience

Networking devices knowledge

Linux Operating System proficiency

Communication skills

Scripting Languages (Bash, PowerShell, Python)

Job description

A staffing solutions provider seeks a support professional for a role based in Quezon City. You will monitor and triage incoming support cases, prioritize quick-win issues, and troubleshoot Linux systems. Strong communication skills and a minimum of 4 to 5 years of Linux experience are required. Ideal candidates have experience in supporting global clients and possess basic knowledge of scripting languages. This role involves participating in weekend support as needed.