Technical Support Engineer (IT)

NextLogic Distribution Inc.; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

NextLogic Distribution Inc. is seeking a Technical Support Engineer to diagnose and resolve issues across hardware, software, and networks. You will support planning, design, installation, and maintenance activities while ensuring optimal system performance and security.

You will provide remote assistance via phone, email, or remote desktop, guide users through troubleshooting, and collaborate with engineers to meet project timelines. Proficiency across Windows, macOS, and Linux is expected.

Qualifications

• Bachelor's degree in CS/IT/CE or equivalent.
• Proven experience as Technical Support Engineer or similar IT role.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, routing and troubleshooting.
• Experience with Windows, macOS and Linux.
• Knowledge configuring/troubleshooting Wi‑Fi, Ethernet, VPN and other network technologies.
• Knowledge of cloud computing concepts.
• Knowledge of cybersecurity principles, security posture and best practices.
• Experience with endpoint security, network firewalls and switches.
• Ability to remote troubleshoot and provide clear technical instructions.
• Excellent problem‑solving and multitasking skills.
• Goal-oriented, proactive, dependable and trustworthy.

Responsibilities

• Diagnose and resolve technical issues involving hardware, software, and networks.
• Support planning, design, installation, maintenance, and troubleshooting activities.
• Maintain computer systems and networks to ensure optimal performance.
• Provide technical assistance and guide users through troubleshooting procedures.
• Deliver remote technical support through phone, email, or remote desktop.
• Troubleshoot and maintain computer networks and related equipment.
• Maintain accurate records of technical issues, solutions, and user interactions.
• Collaborate with engineers and cross-functional teams to complete quality deliverables efficiently and on schedule.
• Develop and maintain a knowledge base of technical solutions.
• Apply cybersecurity principles and IT best practices to support a strong security posture.
• Perform other related IT and technical tasks as assigned by management.

Skills

Networking fundamentals

Windows/macOS/Linux proficiency

Remote troubleshooting

Cybersecurity principles

TCP/IP/DNS/DHCP

Endpoint security

VPN/Network technologies

Education

Bachelor's degree in CS/IT/CE or equivalent

Tools

VPN

Firewall

Network monitoring tools

Job description

About the role

As a Technical Support Engineer, you will provide technical assistance and help ensure the smooth operation, maintenance, and troubleshooting of company computer systems, software, and networks. You will support users, maintain network infrastructure, resolve technical issues, and contribute to reliable, secure, and efficient IT operations.

Key responsibilities

• Diagnose and resolve technical issues involving hardware, software, and networks.

• Support planning, design, installation, maintenance, and troubleshooting activities.

• Maintain computer systems and networks to ensure optimal performance.

• Provide technical assistance and guide users through troubleshooting procedures.

• Deliver remote technical support through phone, email, or remote desktop.

• Troubleshoot and maintain computer networks and related equipment.

• Maintain accurate records of technical issues, solutions, and user interactions.

• Collaborate with engineers and cross-functional team members to complete quality deliverables efficiently and on schedule.

• Develop and maintain a knowledge base of technical solutions.

• Apply cybersecurity principles and IT best practices to support a strong security posture.

• Perform other related IT and technical tasks as assigned by management.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or an equivalent qualification.

• Proven work experience as a Technical Support Engineer or in a similar IT role.

• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, subnetting, routing, switching, and network troubleshooting.

• Experience with Windows, macOS, and Linux operating systems.

• Knowledge and experience configuring and troubleshooting Wi‑Fi, Ethernet, VPN, and other network technologies.

• Knowledge of cloud computing technologies.

• Knowledge of cybersecurity principles, security posture, and best practices.

• Experience with endpoint security, network firewalls, and network switches.

• Ability to perform remote troubleshooting and provide clear technical instructions.

• Excellent problem‑solving and multitasking skills.

• Goal‑oriented, proactive, dependable, and trustworthy.