Network & IT Support Engineer

Adventure Consultancy Solutions Philippines Inc.; Makati; On-site; PHP 446,000 - 893,000; Full time

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking a Network & IT Support Engineer to ensure reliable day-to-day operation of end-user tech, network infra, endpoints, and user access.

The role provides responsive technical support, maintains security standards, and supports PCI DSS controls through secure configuration, access controls, asset management, and audit-ready documentation. You will troubleshoot connectivity, manage switches/routers, support firewall environments, and

Qualifications

• Bachelor’s degree in IT, CS, Information Systems, or related field.
• 4+ years in network support, IT infra operations, or similar hands-on IT roles.
• Experience troubleshooting business IT environments: workstations, network, switches, routers, firewalls.
• Knowledge of TCP/IP and routing basics; familiarity with BGP.
• Experience with firewall environments (Ubiquiti/UDM Pro, pfSense, Fortinet).
• Experience with endpoint security/antimalware (ESET or similar).
• Familiarity with PCI DSS compliance and audit evidence support is a plus.
• Knowledge of IT asset management, user access administration, onboarding/offboarding, and technical docs.
• Strong analytical troubleshooting and clear communication, able to work independently.

Responsibilities

• Maintain availability of end-user technology and network infrastructure, escalate when needed.
• Configure and monitor multi-layer switches, routers, LAN/WAN, and cabling.
• Support firewall and security environments (Ubiquiti/UDM Pro, pfSense, Fortinet).
• Diagnose network performance issues using TCP/IP and routing concepts.
• Administer endpoints, including OS updates and software deployment.
• Maintain endpoint protection and antimalware solutions.
• Manage employee device lifecycle and asset records.
• Provide IT service desk support, documenting steps and progress.
• Support server and business-system operations with regular checks and escalation.
• Handle PCI DSS-related controls, secure configurations, and audit-related records.
• Maintain documentation, assets, and knowledge base; propose improvements.
• Coordinate with IT team and vendors on changes, security, and escalations.

Skills

TCP/IP knowledge

Network troubleshooting

Endpoint administration

Firewall management

PCI DSS familiarity

Audit evidence preparation

IT asset management

Documentation

Independent work

Clear communication

Education

Bachelor’s degree in IT/CS or related field

Tools

Ubiquiti/UDM Pro

pfSense

Fortinet

Job description

About the role

The Network & IT Support Engineer ensures the reliable, secure, and efficient day-to-day operation of end-user technology, network infrastructure, endpoints, and user access. The role provides responsive technical support, maintains operational and security standards, and supports PCI DSS-related controls through sound configuration, access administration, asset management, documentation, audit readiness, and timely escalation.

Key responsibilities

• Maintain the availability of end-user technology, investigating connectivity, device, operating system, and application issues through to resolution or appropriate escalation.

• Configure, monitor, and troubleshoot multi-layer switches, routers, LAN/WAN connectivity, structured cabling, and related network infrastructure.

• Support firewall and network security environments, including Ubiquiti/UDM Pro, pfSense, and Fortinet technologies.

• Diagnose network performance and connectivity issues using TCP/IP, routing concepts, and BGP knowledge.

• Administer endpoint environments, including device configuration, operating system updates, workstation upgrades, peripheral installation, and standard software deployment.

• Maintain endpoint protection and antimalware solutions such as ESET or equivalent platforms, investigating security alerts in line with established procedures.

• Manage the employee device lifecycle, including equipment preparation and issue, user profile configuration, access and security group administration, asset recovery, and inventory updates.

• Provide direct technical assistance through the IT service desk, prioritising requests by impact and urgency, documenting troubleshooting steps, and keeping users informed of progress.

• Support server and business-system operations through routine checks and timely escalation of availability, capacity, or security concerns.

• Operate assigned PCI DSS-related technical controls through secure endpoint configuration, authorised access, asset inventory, protection tooling, recordkeeping, and prompt exception reporting.

• Maintain technical records and supporting evidence for PCI DSS audit readiness, and participate in remediation activities under the direction of the designated compliance or infrastructure lead.

• Maintain configuration records, asset registers, and knowledge articles while identifying recurring issues and recommending operational improvements.

• Coordinate with the IT Team Lead, infrastructure owners, vendors, and service providers on technical changes, maintenance, security concerns, and escalations.

• Support the wider IT team while maintaining clear boundaries around assigned technical controls and PCI DSS responsibilities.

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• At least 4 years of experience in network support, IT infrastructure operations, endpoint administration, or a comparable hands‑on IT operations role.

• Demonstrated experience troubleshooting and maintaining business IT environments, including workstations, network connectivity, switches, routers, and firewalls.

• Practical knowledge of TCP/IP and routing fundamentals, with familiarity with BGP.

• Experience supporting or administering firewall environments, preferably involving Ubiquiti/UDM Pro, pfSense, and/or Fortinet.

• Experience with endpoint security or antimalware solutions, preferably ESET or an equivalent product.

• Familiarity with PCI DSS compliance and the technical practices used to maintain a controlled environment; experience preparing audit evidence or supporting remediation is an advantage.

• Working knowledge of IT asset management, user access administration, onboarding and offboarding, and technical documentation.

• Strong analytical troubleshooting skills, clear communication, and the ability to manage assigned work independently while collaborating effectively with the wider IT team.