Technical Support Engineer II: Electrical Systems & Support

Jobtailor

Mandaluyong

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Job summary

Jobtailor in the Philippines is seeking a customer support engineer to assist clients via calls, emails, and chats, explaining product specifications and guiding basic troubleshooting. You will gather and organize documentation, respond to inquiries, and identify improvement ideas while applying knowledge of wiring, electrical products, and hazardous locations markets.

The role requires a bachelor’s degree in engineering and a practical understanding of installations, with a focus on clear

Qualifications

Bachelor’s degree in Electrical Engineering or related engineering field.
Solid understanding of electrical concepts.
Knowledge of basic wiring installations and electrical products.
Experience or knowledge of hazardous locations markets.
Experience in installations and applications of wiring and related products.

Responsibilities

Monitor and respond to incoming customer inquiries through calls, emails, and chats.
Perform basic product troubleshooting using information from public documents and limited to business unit products.
Explain product specifications and product features to customers.
Gather, collect, organize, and send electronic copies of documentation to the customers.
Identify project ideas and opportunities that support continuous improvement initiatives.